An FCA service person will perform the meter replacement. Installers will have a marked vehicle, shirt with FCA logo, and an identification badge showing their affiliation with FCA. They will not ask for any personal information or for you to pay any money. If you have concerns whether someone is not acting in official capacity, please dial 911.
To help ensure that the installation goes smoothly, the current meter must be accessible, and not blocked by any furniture or other obstructions. Meter replacement typically takes 30 total minutes. Your water will be turned off for about 15 minutes while the installer is present.
It is possible the installer may find another component is not working correctly. At that time, the installer will work directly with you to diagnose and provide guidance to address the problem.
Upon completion, the installer will record the new meter’s serial number and final read of the old meter.
If you are unable to be present for your original appointment, you may reschedule. Please reschedule at least 24 hours before your original appointment. Contact FCA at (412) 963-0212 to reschedule an appointment.